Shipping policy

Shipping Policy

Last updated: 6 September 2026

Thank you for shopping with E.L. Ravenheart. Every order is prepared with care, whether you are purchasing one of my books, signed copies, special editions, or other items from the Ravenheart collection.

1. Where We Ship

We currently ship orders to:

  • United Kingdom
  • Europe
  • United States
  • Canada
  • Australia
  • New Zealand

International shipping is currently limited to these destinations. If your country is not listed above or is not available at checkout, please contact us before placing your order and we will do our best to assist.

2. Processing Times

Orders are normally processed and dispatched within 2–5 working days of receiving your order.

Working days are Monday to Friday and do not include UK public holidays.

During particularly busy periods, including new book releases, Christmas, promotional events and book launches, dispatch may take slightly longer. If there is likely to be a significant delay, we will endeavour to contact you.

Pre-order items: If your order contains a pre-order item, your order may be held and dispatched when the pre-order becomes available. Where appropriate, this will be explained on the product listing.

3. Delivery Times

Estimated delivery times after dispatch are:

Destination Estimated Delivery
UK 2–5 working days
Europe 5–14 working days
United States 7–21 working days
Canada 7–21 working days
Australia 7–21 working days
New Zealand 7–21 working days

These are estimated delivery times and are not guaranteed. Postal delays can occasionally occur, particularly during busy periods, adverse weather, customs processing or international postal disruptions.

4. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Your delivery address
  • The size and weight of your order
  • The shipping service selected
  • The destination country

All available shipping options and their prices will be displayed before you complete your purchase.

From time to time, we may offer free UK shipping promotions or other delivery offers. Any applicable promotion will be clearly stated on the website.

5. International Orders & Customs

For orders being shipped outside the United Kingdom, your order may be subject to import duties, customs charges, VAT, sales tax or other taxes imposed by the destination country.

Any such charges are the responsibility of the customer unless explicitly stated otherwise at the time of purchase.

E.L. Ravenheart cannot be responsible for delays caused by customs or for charges imposed by the destination country's authorities.

Please check your country's import requirements before placing an international order.

6. Tracking

Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after dispatch.

Untracked or economy services may not provide detailed tracking information.

7. Incorrect or Incomplete Addresses

Please make sure your delivery address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery.

Additional postage may be required before the order can be resent.

If you notice an error in your address immediately after placing an order, please contact us as soon as possible. We will do our best to correct it before dispatch, but we cannot guarantee that changes can be made once an order has been processed.

8. Lost or Delayed Parcels

If your order has not arrived within the expected delivery period, please contact us so that we can investigate.

For tracked shipments, we may use the carrier's tracking information to investigate the delivery.

For international orders, please remember that customs processing can sometimes result in additional delays.

We ask that customers allow a reasonable period beyond the estimated delivery date before a parcel is considered lost.

9. Damaged Items

We take care when packaging every order.

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Photographs of the damaged item
  • Photographs of the packaging, where possible

We will assess the issue and work with you to find an appropriate resolution.

Please retain the original packaging until the matter has been resolved, as it may be required when making a claim with the delivery provider.

10. Multiple Items in an Order

Where possible, items from the same order will be packaged and shipped together.

If an order contains products with different availability or dispatch dates, we may send items separately where appropriate.

If separate shipments are required, you will not normally be charged additional postage unless this has been agreed with you in advance.

11. Books and Signed Copies

Books and signed copies are packaged carefully to help protect them during transit.

For signed or personalised copies, please ensure that any requested personalisation details are entered correctly when ordering.

Personalised items may not be eligible for cancellation or return where permitted by applicable consumer law.

12. Delivery Problems

If there is a problem with your delivery, please contact us at:

E.L. Ravenheart
Email: [insert shop/customer service email]

Please include your order number and a brief description of the problem.

We will always do our best to resolve delivery issues fairly and promptly.

13. Changes to This Policy

We reserve the right to update this Shipping Policy from time to time to reflect changes to our shipping services, delivery providers, international requirements or business practices.

The latest version will always be published on this website.

E.L. Ravenheart
Independent Author & Bookseller
United Kingdom

Thank you for supporting an independent author and small bookselling business.